Refund policy

Return & Refund Policy

At Kettle & Bean Co, every bag is roasted to order with the same disciplined, small-batch standard we built our roastery on. Because freshness is the foundation of our craft, our policy is structured around two principles: protecting the integrity of the product in your cup, and making sure you are taken care of if anything ever falls short.

If something is not right with your order, contact us first. We read every message, and most issues are resolved within one business day.

Quick Summary

  • Coffee, tea, and coffee pods are consumable products and are not eligible for return or refund under any circumstances, including unopened items.
  • Merch (tees, hoodies, hats, mugs) may be returned within 30 days, unused and in original condition.
  • Damaged, defective, or incorrect items are replaced or refunded at our cost.
  • Refunds are processed to the original payment method within 5 to 10 business days of approval.

Coffee and Tea

Our coffee is roasted to order and shipped at peak freshness. Because coffee, tea, and coffee pods are consumable food products, we are unable to accept returns on these items for food safety and quality reasons. This applies to all coffee and tea orders, including unopened bags, sealed pouches, sample packs, and pods.

If your coffee or tea arrives stale, damaged, contaminated, or incorrect, we will replace it or issue a full refund at no cost to you. Please contact us within 7 days of delivery with your order number and a photo of the product. Our goal is to make sure every cup meets the standard of the roastery, and we stand behind every bag we ship.

Apparel and Merchandise

Tees, hoodies, sweatshirts, hats, and caps may be returned within 30 days of delivery if they are unworn, unwashed, free of odors (including smoke, perfume, and detergent), and have all original tags attached.

To start an apparel return, contact us with your order number and reason for return. We will provide return instructions and a return address. The customer is responsible for return shipping costs unless the item is defective or incorrect. Original shipping charges are non-refundable.

Refunds are issued once the item is received and inspected, typically within 5 to 10 business days.

Mugs and Drinkware

Mugs and other drinkware may be returned within 30 days of delivery in unused condition and in their original packaging. Items showing signs of use, washing, or wear are not eligible for refund.

If a mug arrives broken or chipped, contact us within 7 days of delivery with a photo and we will ship a replacement at no cost.

Damaged or Defective Items

If your order arrives damaged, defective, or with the wrong item, we will make it right. Contact us within 7 days of delivery and include:

  1. Your order number
  2. A clear photo of the item and the packaging
  3. A brief description of the issue

We will respond with next steps, which may include a replacement, a refund, or a prepaid return label depending on the situation.

Order Cancellations and Changes

Because every coffee order is roasted fresh, we begin processing quickly. Cancellation or change requests must be submitted within 2 hours of placing your order. Once roasting or packing has started, we are unable to cancel or modify the order. Coffee and tea orders are not eligible for return after they ship, but if your order arrives damaged, defective, or incorrect, we will make it right under the terms above.

Lost or Delayed Shipments

If your tracking shows a package as delivered but you have not received it, please:

  1. Check with neighbors, household members, and your local carrier within 48 hours.
  2. Contact the shipping carrier with your tracking number.
  3. Reach out to us if the package cannot be located.

For packages confirmed lost in transit by the carrier, we will send a replacement or issue a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • All coffee, tea, and coffee pods (opened or sealed)
  • Sample packs
  • Gift cards
  • Items marked as Final Sale
  • Items returned more than 30 days after delivery
  • Items returned without prior authorization

How to Start a Return

  1. Email us at kettleandbeanco@gmail.com with the subject line "Return Request" and your order number.
  2. Include the reason for return and photos if applicable.
  3. Wait for our response with return authorization and instructions. Returns sent without prior authorization may not be accepted.
  4. Ship the item back using a trackable method. We recommend keeping your tracking number until the refund is issued.

Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days of receiving and inspecting the returned item. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

Original shipping charges are non-refundable except in cases of damaged, defective, or incorrect items.

Contact

Questions about this policy or an existing order? Reach us at:

This policy was last updated on May 1, 2026. Kettle & Bean Co reserves the right to update or modify this policy at any time. Changes apply to orders placed after the update date.