Cancellation policy

Purchase Options Cancellation Policy

This policy covers cancellations and modifications for purchase options offered through Kettle & Bean Co, including subscriptions and pre-orders. By placing an order with a recurring or scheduled purchase option, you agree to the terms below.

For one-time orders and standard returns, please see our Return & Refund Policy.

Quick Summary

Subscriptions can be cancelled, paused, or skipped at any time from your customer account.
Cancellations must be submitted at least 24 hours before your next scheduled renewal.
Pre-orders may be cancelled before the production or roasting batch has begun.
Refunds for orders already processed are handled under our Return & Refund Policy.
No cancellation fees, no minimum commitment, no hidden terms.

Subscription Orders

We offer recurring delivery on select coffees and teas so your favorites arrive fresh on a schedule that fits your routine. Subscriptions are billed automatically on each renewal date using the payment method on file.

Managing Your Subscription

You may manage your subscription at any time by signing into your customer account at kettleandbeanco.com. From your account dashboard, you can:

Cancel the subscription
Pause delivery for a set period
Skip an upcoming shipment
Change the delivery frequency
Update the product, quantity, or grind preference
Update your shipping address or payment method

Changes take effect on the next scheduled renewal, provided they are made before the cutoff window described below.

Cancellation Cutoff

To prevent your next order from processing, cancellations and changes must be submitted at least 24 hours before your scheduled renewal date. Once an order has entered roasting or fulfillment, it cannot be cancelled, but the subscription itself will not renew again.

If you are unable to access your account or need help cancelling, email us at kettleandbeanco@gmail.com with the subject line "Subscription Cancellation" and your order number. Requests received during business hours are processed the same day.

Billing and Renewals

By starting a subscription, you authorize Kettle & Bean Co to charge your saved payment method on each renewal date until the subscription is cancelled. Renewal dates are visible in your account.

You will receive an email reminder before each renewal so you have time to skip, pause, or cancel if needed.

If a payment fails, we will attempt to charge the card on file again over the following 5 days. If the payment continues to fail, the subscription will be paused until the payment method is updated.

Refunds on Subscription Orders

Subscription orders are subject to the same return and refund terms as one-time purchases:

Opened coffee, tea, and pods are not eligible for refund.
Sealed, unopened products may be returned within 14 days of delivery.
Damaged, defective, or incorrect items are replaced or refunded at our cost when reported within 7 days of delivery.

If a subscription order ships before your cancellation request is processed due to the cutoff window, you may return any sealed items under our standard return terms.

Pre-Orders

From time to time, we offer pre-orders on limited-release single origins, seasonal blends, or new merch drops. Pre-orders are charged at checkout and are reserved for a specific roasting or production batch.

Cancelling a Pre-Order

You may cancel a pre-order for a full refund before the production or roasting batch has begun. The cutoff date for each pre-order is listed on the product page and in your order confirmation email.

To cancel a pre-order, email us at kettleandbeanco@gmail.com with your order number before the listed cutoff date. Once roasting or production has started, the pre-order cannot be cancelled, but the item will be eligible for return under our standard policy if it arrives sealed and unopened.

Pre-Order Delays

If a pre-order is delayed beyond the originally communicated ship window by more than 14 days, you may cancel for a full refund regardless of production status. We will notify you by email if a delay occurs.

How to Cancel

You have three options to cancel a subscription or pre-order:

Self-serve through your account. Sign in at kettleandbeanco.com, open the subscription or order, and select Cancel.
Email. Send a request to kettleandbeanco@gmail.com with the subject line "Cancellation Request" and your order number.
Reply to any subscription email. Replies to renewal reminders, shipment confirmations, or order receipts are routed to our support team.

Cancellations are confirmed by email once processed. If you do not receive confirmation within one business day, please follow up so we can verify your request was received.

No Cancellation Fees

Kettle & Bean Co does not charge cancellation fees, restocking fees, or early-termination fees on any purchase option. There are no minimum order requirements or commitment periods on subscriptions.

Changes to This Policy

This policy was last updated on May 1, 2026. Kettle & Bean Co reserves the right to update or modify this policy at any time. Changes apply to orders placed after the update date. Existing subscribers will be notified by email before any material change takes effect.

Contact

Questions about your subscription, a pre-order, or this policy?