Terms of service

Terms of Service

Last Updated: May 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Kettle & Bean Co website at kettleandbeanco.com and your purchase of products from us. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms and all policies referenced within them, including our Privacy Policy, Return & Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and Legal Notice.

If you do not agree to these Terms, please do not use this website or purchase our products.

1. Eligibility

To use this website and purchase our products, you must:

  1. Be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater
  2. Have the legal capacity to enter into a binding contract
  3. Provide accurate, current, and complete information when placing an order
  4. Reside within the United States and provide a valid US shipping address

We do not knowingly sell products to individuals under the age of 18. If we learn that an order was placed by a minor, we reserve the right to cancel the order and refund the payment.

2. Account Registration

You may browse and purchase products as a guest, or you may create an account for a faster checkout experience and to manage subscriptions.

When creating an account, you agree to:

  1. Provide accurate and complete information
  2. Keep your account credentials confidential
  3. Notify us immediately of any unauthorized use of your account
  4. Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for any reason including but not limited to suspected fraud, abuse, or violation of these Terms.

3. Products and Pricing

Product Descriptions

We make every effort to display our products accurately, including descriptions, tasting notes, ingredients, photographs, and packaging. However, coffee and tea are agricultural products, and natural variation may occur between lots and harvests. Photographs are illustrative and may not represent the exact product you receive in every detail.

Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax, which is calculated at checkout based on your shipping address.

Pricing Errors

In the event of a pricing error, including but not limited to typographical errors, system errors, or supplier pricing changes, we reserve the right to cancel any order placed at the incorrect price, even after order confirmation. If your order is canceled due to a pricing error, you will receive a full refund.

Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse to fulfill orders at our sole discretion.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to:

  1. Product unavailability
  2. Errors in pricing or product information
  3. Suspected fraud or unauthorized use of payment methods
  4. Failure to meet our eligibility requirements
  5. Shipping address restrictions

An order is not considered accepted until you receive a shipping confirmation email. Receipt of an order confirmation email alone does not constitute order acceptance.

5. Payment

We accept the following forms of payment:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club)
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay

By providing a payment method, you represent and warrant that:

  1. You are authorized to use the payment method
  2. The payment information you provide is accurate and complete
  3. You authorize us to charge the payment method for the total amount of your order, including taxes and shipping

If a payment fails or is declined, we reserve the right to cancel your order or attempt to recharge the payment method. Subscription orders that fail payment will be paused until a valid payment method is provided.

6. Shipping and Delivery

Shipping terms, processing times, transit times, and delivery policies are set forth in our Shipping Policy, which is incorporated into these Terms by reference.

We currently ship only within the United States. We do not ship to international addresses.

Risk of loss and title for products pass to you upon delivery to the carrier. Claims for damaged or lost shipments are governed by our Shipping Policy and Return & Refund Policy.

7. Returns and Refunds

Return eligibility, refund procedures, and timeframes are set forth in our Return & Refund Policy, which is incorporated into these Terms by reference.

Coffee, tea, and coffee pods are consumable products and are not eligible for return. Damaged, defective, or incorrect items are covered under our quality guarantee as described in the Return & Refund Policy.

8. Subscriptions and Auto-Renewal

Subscription Enrollment

Some products are available on a recurring subscription basis. By enrolling in a subscription, you authorize Kettle & Bean Co to automatically charge your payment method on file at the frequency you select (for example, every two weeks, monthly, or every two months) until you cancel.

Auto-Renewal Authorization

You agree that your subscription will automatically renew until you cancel. Each renewal will be charged to the payment method on file at the price in effect at the time of renewal. We will send a reminder email before each renewal so you have the opportunity to skip, pause, or cancel.

Cancellation

You may cancel, pause, skip, or modify your subscription at any time through your customer account or by emailing us at kettleandbeanco@gmail.com. Cancellation requests must be received at least 24 hours before your scheduled renewal date to avoid the next charge.

For full subscription terms, see our Purchase Options Cancellation Policy.

Price Changes

We reserve the right to modify subscription pricing at any time. We will notify subscribers by email at least 30 days before any price increase takes effect. Continued enrollment after the effective date of a price change constitutes acceptance of the new price.

9. Promotional Codes and Discounts

Promotional codes, discount codes, and gift cards are subject to the following:

  1. May not be combined with other offers unless explicitly stated
  2. May have minimum purchase requirements
  3. Are non-transferable and have no cash value
  4. Expire on the date specified at issuance
  5. Are void if obtained fraudulently or in violation of these Terms

We reserve the right to cancel orders that misuse promotional codes or that violate the spirit of any promotional offer.

10. Communications and Marketing

By creating an account or placing an order, you consent to receive transactional communications from us, including order confirmations, shipping notifications, subscription reminders, and customer service messages.

If you opt in to marketing communications, you may receive promotional emails and, if you provide a phone number and consent, SMS messages. Standard messaging and data rates may apply for SMS. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or replying STOP to any SMS message. Unsubscribing from marketing does not affect transactional communications related to your orders.

11. User Conduct and Prohibited Uses

You agree not to:

  1. Use the website for any unlawful purpose or in violation of any applicable laws or regulations
  2. Attempt to gain unauthorized access to the website, our systems, or other users' accounts
  3. Use bots, scrapers, or automated tools to access, monitor, or copy content from the website
  4. Interfere with or disrupt the website's operation or security
  5. Submit false, misleading, or fraudulent information
  6. Use the website to harass, threaten, or harm others
  7. Resell our products without prior written authorization
  8. Use our trademarks, logos, or content without permission
  9. Place orders with the intent to defraud or abuse promotional offers
  10. Reverse-engineer, decompile, or attempt to extract source code from the website

Violation of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and legal action.

12. Reviews and User-Generated Content

We welcome honest customer feedback. If you submit a review, comment, photo, or any other content to our website or social media channels, you grant Kettle & Bean Co a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute that content in any media for marketing and promotional purposes.

You represent and warrant that:

  1. The content is your original work
  2. You have the right to grant the license described above
  3. The content does not violate the rights of any third party
  4. The content is not false, defamatory, obscene, or otherwise unlawful

We reserve the right to remove, edit, or refuse any user-generated content at our sole discretion.

13. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product names, and the overall look and feel, is the property of Kettle & Bean Co or its licensors. Use of any content without our express written permission is prohibited. For full intellectual property terms, see our Legal Notice.

14. Disclaimers

The website and our products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or secure. Coffee and tea are consumable agricultural products subject to natural variation. For complete disclaimers, including allergen, caffeine, and FDA-related disclaimers, see our Legal Notice.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Kettle & Bean Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or our products.

Our total aggregate liability for any claim arising out of or related to these Terms or your purchase shall not exceed the amount you paid for the specific product giving rise to the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Kettle & Bean Co, its owners, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:

  1. Your use of the website or our products
  2. Your violation of these Terms
  3. Your violation of any rights of a third party, including intellectual property rights
  4. Any content you submit to the website

17. Dispute Resolution and Binding Arbitration

Informal Resolution First

Before filing any formal legal claim, you agree to first contact us at kettleandbeanco@gmail.com with the subject line "Dispute Notice" and a description of the issue. We will attempt to resolve the dispute informally within 60 days of receiving your notice.

Binding Arbitration

If we are unable to resolve a dispute informally, you and Kettle & Bean Co agree that any controversy or claim arising out of or related to these Terms, your use of the website, or any product purchased shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration shall be conducted in Miami-Dade County, Florida, or remotely if both parties agree. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver

You and Kettle & Bean Co agree that any claims will be brought in your individual capacity and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate claims from more than one person and may not preside over any form of representative or class proceeding.

Right to Opt Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to kettleandbeanco@gmail.com with the subject line "Arbitration Opt-Out" within 30 days of your first purchase or first acceptance of these Terms, whichever is later. Opting out does not affect any other provision of these Terms.

Exceptions

Either party may bring an individual action in small claims court for disputes within the court's jurisdiction. Either party may also seek injunctive or equitable relief in court for matters relating to intellectual property, unauthorized access, or fraud.

18. Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you agree that the exclusive venue shall be the state or federal courts located in Miami-Dade County, Florida.

19. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, labor disputes, supply chain disruptions, carrier delays, internet or utility outages, or other similar events.

20. Termination

We reserve the right to suspend or terminate your access to the website, cancel pending orders, or close your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms.

Upon termination, all rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, shall survive.

21. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated by email to active customers when reasonably possible. Your continued use of the website or purchase of products after changes are posted constitutes acceptance of the revised Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and Legal Notice, constitute the entire agreement between you and Kettle & Bean Co regarding your use of the website and the purchase of our products.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

24. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing.

25. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms at any time without notice.

26. Contact

For questions about these Terms or any of our policies, please contact: