Shipping policy

Shipping Policy

At Kettle & Bean Co, every order is roasted to order. We do not ship from a warehouse of pre-roasted bags sitting on a shelf. When your order comes in, your beans are roasted, rested, packed, and sent to you at peak freshness. This is the foundation of our small-batch standard and the reason your coffee tastes the way it does when it arrives.

This policy explains how we process and ship orders, what to expect, and what to do if something goes wrong.

Quick Summary

  • Orders are roasted and shipped within 1 to 5 business days of order placement.
  • Transit time is additional and depends on your shipping method and location.
  • Shipping rates and available methods are calculated at checkout.
  • Tracking information is emailed to you as soon as your order ships.
  • All orders ship in curbside-recyclable mailers and boxes.
  • Damaged or lost shipments are covered. Contact us and we will make it right.

Processing Time

Because we roast to order, our processing window is 1 to 5 business days. This includes time to:

  1. Roast your selected beans in a small-batch
  2. Allow the coffee to rest for proper degassing and flavor development
  3. Pack, label, and prepare your order for the carrier

Most orders ship within 3 to 5 business days. During peak periods (holidays, new releases, promotions) or during periods of unusually high order volume, processing can extend slightly beyond this window. If a delay beyond the published timeline is expected, we will email you with an updated estimate.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods and Rates

Shipping rates and available carriers are calculated at checkout based on your destination, package weight, and selected service level. We currently ship via:

  • USPS (Ground Advantage and Priority Mail)
  • UPS (Ground and select expedited services)
  • FedEx (Ground and select expedited services)

Available options will display at checkout. Expedited shipping reduces transit time but does not reduce roasting and processing time.

Transit Time

Transit time is the time your package spends with the carrier after it leaves our roastery. Estimated transit times for orders shipped within the contiguous United States:

  • USPS Ground Advantage: 2 to 5 business days
  • USPS Priority Mail: 1 to 3 business days
  • UPS Ground: 1 to 5 business days
  • FedEx Ground: 1 to 5 business days

Most orders are delivered to customers within 3 to 4 business days of shipping. Total delivery time is the sum of processing time and transit time. For example, an order placed Monday with USPS Ground Advantage typically arrives 6 to 10 business days later.

Alaska, Hawaii, US territories, APO and FPO addresses, and PO Boxes may experience longer transit times.

Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our roastery. Tracking updates can take up to 24 hours to appear in the carrier's system after the label is created.

If you have not received a shipping confirmation within 5 business days of placing your order, please check your spam folder first, then contact us at kettleandbeanco@gmail.com.

Packaging

Every Kettle & Bean Co order ships in curbside-recyclable mailers and boxes. Coffee bags are sealed for freshness with one-way degassing valves, allowing the natural CO2 released by freshly roasted beans to escape without letting oxygen in. This is the same disciplined approach we apply to roasting: protect the integrity of the product, all the way to your door.

Shipping Address

Please review your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an address error, contact us immediately at kettleandbeanco@gmail.com with your order number. We will do our best to update the address before the order ships, but we cannot guarantee changes once roasting or packing has begun. Address changes after a package has shipped are subject to carrier rules and may incur additional fees.

Failed Delivery and Returned Packages

If a package is returned to us due to an incorrect address, refused delivery, or failure to claim the package from the carrier, the customer is responsible for the cost of reshipping. We will contact you to confirm the corrected address and collect the reshipping fee before sending the order again.

If you choose not to have the order reshipped, we will issue a refund for the product cost only. Original shipping charges are non-refundable in these cases.

Lost or Stolen Packages

If your tracking shows the package as delivered but you have not received it:

  1. Check with neighbors, household members, building management, and your local carrier within 48 hours.
  2. Contact the shipping carrier directly with your tracking number to file an inquiry.
  3. Reach out to us at kettleandbeanco@gmail.com if the package cannot be located.

For packages confirmed lost in transit by the carrier, we will send a replacement or issue a refund. Packages marked as delivered but reported missing are subject to carrier investigation before a replacement or refund is issued.

Damaged Shipments

If your order arrives with visible damage to the box, beans, or packaging, contact us within 7 days of delivery at kettleandbeanco@gmail.com with:

  1. Your order number
  2. A clear photo of the damaged packaging and product
  3. A brief description of the issue

We will ship a replacement or issue a refund at no cost to you.

International Shipping

Kettle & Bean Co ships exclusively within the United States. We do not ship internationally and cannot accept orders with international billing or shipping addresses.

Holidays and Peak Periods

Processing times may extend during US federal holidays and high-volume periods such as Black Friday, Cyber Monday, and the December holidays. We will post notices on the website and at checkout when extended timelines apply.

We do not roast or ship on:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the day after
  • Christmas Eve and Christmas Day

Orders placed on these days begin processing on the next business day.

Subscriptions and Pre-Orders

Subscription orders follow the same 1 to 5 business day processing window from the renewal date. Renewal dates are visible in your customer account.

Pre-order shipping timelines are listed on the product page and in your order confirmation email. Pre-orders ship after the production batch is complete, which may be longer than the standard processing window.

For full subscription and pre-order terms, see our Purchase Options Cancellation Policy.

Contact

Questions about a shipment or this policy?

This policy was last updated on May 1, 2026. Kettle & Bean Co reserves the right to update or modify this policy at any time. Changes apply to orders placed after the update date.